AUO Students Frequently Asked Questions

Check here for an answer before submitting a ticket.

I created a ticket, when can I expect an answer?

Tickets are responded to Monday through Friday. Tickets received after working hours on Friday will be responded to on Monday morning.
What personal information are you tracking?

Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name, email address, and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.
Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I didn't find my answer in the knowledge base, what should I do?

We are always adding new items to our knowledge base.  If you cannot find what you need then please use the option in this support area where you can create a new ticket.You will get a response to your question(s) from one of our success coaches as soon as possible and then we will add your quest...
Can I register for an online course that has “CO” as a section?

AU Online students are not permitted to register for “CO” sections. Only sections with “AO” are allowed.
The course/section I want is full. What should I do next?

If there are open spots on the waitlist please do add your name. We work with the Academic Departments to open up additional sections as needed. Your name on the wait list will be of great assistance. If a new section is opened, you will be added and notified.If you are in the MPH program, please...
I have an “Admissions Hold” that is preventing me from registering. What should I do?

This is likely due to Augusta University not receiving needed information during the Admissions process. Please contact the Office of Admissions at admissions@augusta.edu to resolve this issue.
I do not see my course in D2L?

Courses become available to students one week before the course starts. For example, if your course is set to begin on August 15th you will have access on August 8th, If after this date you still do not see your course, please verify through Pounce that you are registered for the course. Upon ver...
How do I register for courses?

Please click here for directions on how to register for courses. If you need assistance with registering, you can reach out to your AU Online Success coach directly or you can submit a ticket through the AU Online Help Desk.If you are in the MPH program and need additional assistance, please cont...
How do I drop or add a course?

Please click here for directions on how to add/drop courses.  If you need assistance with registering, you can reach out to your AU Online Success coach directly or you can submit a ticket through the AU Online Help Desk.If you are in the MPH program, please contact:Kim Dyches SPH Program Coordin...
When can a student who received TAP register for courses?

If you are TAP (Tuition Assistance Plan) eligible student, you must register on a certain date. It is the student’s responsibility to know their registration date.  For additional information, you may reach out to the AU TAP Coordinator. Email: TAP@augusta.edu Phone: 706-721-7894. You can also ch...
What if a class is full and I am on the waitlist?

You will be notified when a new section is added for a class via email. The department adds classes on a rolling basis depending on interest. Putting yourself on the waitlist is important because it sends a signal to the department that there is interest. One way to avoid waitlist situations is t...
Can I have assistance with VoiceThread?

Please view this tutorial that was prepared for students on how to use VoiceThread.
What is the preferred browser to use for D2L?

It is highly recommended that Chrome is used with D2L. Please refrain from using Microsoft Edge or Safari.
I am having difficulty communicating with my instructor. What should I do?

Please submit a ticket and provide as much information as possible. Include the course, the section and any additional information you believe would be helpful. AU Online will provide assistance with this matter.
Who would I contact for access to the Anthology portfolio?

For access issues, you may check here. If you are unable to find the issue, you may contact the Roar Store (The AU Bookstore) at bookstore@augusta.edu or call (706) 737-1611. They will assist you with next steps.
What is the MPA program of study?

Here is the program of study for MPA. This information will tell you what courses you need to take, any prerequisites as well as when you can anticipate the courses will be offered.  This information may be periodically updated.
What is the MAISS program of study?

Here is the program of study for MAISS. This information will tell you what courses you need to take, any prerequisites as well as when you can anticipate the courses will be offered.  This information may be periodically updated.
What are the MED programs of study?

Here are the programs of study for MED and the different concentrations This information will tell you what courses you need to take, any prerequisites as well as when you can anticipate the courses will be offered. This information may be periodically updated.
What are the MPH programs of study?

Here are the Programs of Study for the listed MPH Programs:Health Informatics Concentration Health Management Concentration Social and Behavioral Sciences ConcentrationThis information will tell you what courses you need to take and any prerequisites.It is important to note that the schedule of o...
What are the different ISM programs of study?

Here are the programs of study for the ISM Management Track and the ISM Technical Track.  This information will tell you what courses you need to take, any prerequisites as well as when you can anticipate the courses will be offered.  This information may be periodically updated.
How can I get assistance with writing my papers?

Contact the Center for Writing Excellence (CWE). This resource is free to AU Online students who need assistance with proofreading papers and to learn more about APA and receive additional writing tips. To schedule an appointment with the CWE you must login with your AU credentials. Click here to...
How can I get assistance with Financial Aid?

You can go directly to the Financial Aid Office website which contains lots of important information.  You can also download and read a comprehensive Financial Aid document.To get further assistance you can contact the Financial Aid Office directly at:osfa@augusta.edu or 706-737-1524
I would like to withdraw from my course/courses. What should I do?

Click here for information on withdrawals as well as to obtain a withdrawal form. You are encouraged to speak with a success coach regarding withdrawing. Please submit a ticket and a success coach will assist you.If you are in the MPH program, please contact: Kim Dyches SPH Program Coordinator 70...
What should I do if I have a dispute with my faculty member over my grade?

If a student has a dispute over their grade(s), they should first try to resolve it by discussing it with the faculty member or administrator involved. If the student is still not satisfied, they can follow the university’s grievance policy which can be found in the AU Online Student Handbook. In...
When will I be inactivated as a student?

If a student does not register for three consecutive terms, the Registrar will classify them as inactive. This will prevent students from registering. If this happens, students must reapply for admission to Augusta University through the standard admissions process.
Where would I find the Academic Calendar for the University?

The Augusta University Academic Calendar can be found here.
Where can I find information on course textbooks?

Here is some information that you find helpful on textbooks and resources in your AU Online courses: All textbooks and resources mentioned in the syllabus for each course are mandatory.  Many of the resources that have been chosen for the courses are free Open Educational Resources that are of...
What is Academic Honesty?

Academic honesty is a fundamental aspect of Augusta University's academic function. The university has established a set of regulations to safeguard the integrity and fairness of its grading and degree systems. These policies also aim to instill ethical principles and values essential for academi...
Will I have an opportunity to evaluate my AU Online course?

Yes, all AU Online students receive instructions via their AU email to complete end-of-course evaluations. This is your chance to tell us how we did, as your feedback matters.  Your responses are anonymous and used for continuous improvement purposes.
What kind of time commitments are needed in an AU Online course?

Each AU Online course was built to account for the time it will take for students to complete work each week (module).  Generally, a three-credit course will ask students to be busy doing work for about 20 hours per week. This takes into account the work that is done within D2L (discussions, vari...
How many classes can I take per semester?

If you are using financial aid, you must be enrolled in two classes a semester otherwise you will not be eligible to receive funding. The maximum number of classes you may enroll in per semester is four. Please keep in mind that each AU Online course was designed to contain 20 hours of work per m...
Are there any hardware requirements for AU Online courses?

The following are hardware requirements to take an AU Online course? Students require a laptop or desktop meeting the specifications for D2L Brightspace and related course activities. Students can check whether their current system hardware meets the requirement here.  A camera and microphon...
What should I do if I am having issues accessing any AU systems, have general technical issues or cannot see my courses in D2L?

If you are experiencing any of these issues, please contact IT Support by submitting a ticket at https://it.augusta.edu or calling (706)721- 4000.
What should I do if I have questions related to my course requirements?

If you have any course related questions such as those pertaining to assignments, please contact your instructor through their preferred method of communication (messages, email, etc.,)
What kinds of support are provided by AU Online Student Success Coaches?

There is a variety of support that a student can receive from their Online Student Success Coach. Typically, a coach will provide assistance with things like, Registration, Advisement, Withdrawals, Graduation, etc. If you are an MPH student, you will get similar assistance from your department an...
What should I do if Banner, D2L, Pounce, email, or another single application is not working?

Contact IT Support by submitting a ticket at https://it.augusta.edu or calling (706)721-4000
What should I do if I cannot access AU systems like Banner, D2L, etc?

Contact IT Support by submitting a ticket at https://it.augusta.edu or calling (706)721-4000.
What do I do if I am having computer performance issues?

If a student is experiencing computer performance issues such as difficulty loading or running exam tools, licensed software, AU managed cloud services such as Box, conferencing tools such as Zoom and MS Teams, then they should Contact IT Support by submitting a ticket at https://it.augusta.edu o...
What should I do if something is wrong with the course I am taking in D2L?

If students are experiencing an issue with course functionality such as an inability to upload an assignment or access a particular tool within the course, they should contact their instructor to make sure you are in the right place in the course, and the tool is working correctly.If the instruct...
Where can I find information about student payment options, refund policies and fees?

You can find all of this information by going to the Bursar's website.
What is the difference between a grade of "W" or "WF" when it comes to withdrawing from a course?

To receive a grade of "W" (indicating a withdrawal without academic penalty), you must complete the withdrawal form and submit it to the Registrar's Office before the close of business on the designated "Last Day to Receive a W" for your course, as noted in the academic calendar. If the withdrawa...
Is there a Code of Conduct that AU Online students have to abide by?

Yes. As a member of the Augusta University community, AU Online students are expected to follow specific conduct standards that constitute the foundation of the Student Code of Conduct. These standards reflect the core values of Augusta University. If students fail to comply with the community st...
Are there any GPA requirements in order to earn my Graduate degree?

Yes. To earn a degree from Augusta University, students must maintain a cumulative GPA of 2.8 for all courses attempted. They must also meet program milestones within the set time frame. Non-repeatable courses must have a minimum grade of C or S, while repeatable courses allow for up to one U gra...
What is the policy regarding Academic Probation and Dismissal?

Students with a cumulative GPA below 2.8 are on academic probation and must earn a minimum of 3.0 each grading period until their GPA is raised to at least 2.8. Failure to meet this requirement may result in academic dismissal. Stricter standards may apply in individual programs. A student may be...
What is the Academic Appeals Policy for dismissal?

Any student dismissed from a program and would like to appeal that dismissal should follow the Student Academic Appeals Policy. The Augusta University Student Academic Appeals Policy is specifically designed to address administrative decisions made with respect to an individual student that bear ...
Does AU Online follow any privacy policies regarding my Educational Records?

Yes. As a student, you have certain rights regarding your education records under the Family Educational Rights and Privacy Act (FERPA). You can always find out more information regarding FERPA here. The rights include:  The right to access: You can inspect and review your education records wi...
What is the Grade Policy at AU Online?

AU Online adheres to the Augusta University policy on grades which follows the Board of Regents’ grading system, as required for all University of Georgia institutions. A 4.00 grade point average system, calculated to and truncated at two significant digits, is used. The following grades are appr...
What is the Grade Change process?

AU Online follows the overall grade change process of the university.When a student wants to request a grade change, they must work with their faculty member to complete the process. A Grade Change Form must be completed by the faculty member and submit it to the University Registrar. This form m...
Can AU Online students use the Augusta University Library?

Yes. Augusta University boasts two expansive libraries that cater to the diverse needs of our academic community. Whether you're looking for services at Reese Library or the Greenblatt Library, you're bound to discover a trove of academic resources. Key Offerings:  A vast collection encompassi...
Does an AU Online student have the ability to make accommodation and disability requests?

Yes. Augusta University's Disability Services strives to provide a fair and inclusive educational experience to all students. The primary goal is to ensure that every student has access to the necessary resources and accommodation. This is achieved through the provision of Individualized Educatio...
Does AU Online offer Military and Veteran Services?

Yes. At Augusta University, we hold in high regard the contributions and sacrifices made by our military personnel and their families. We understand the challenges faced by active service members, veterans, and dependents, and we're committed to providing them with a comprehensive range of servic...
Does AU Online have a student portal?

Yes. As an AU Online student, you can access all of the student support services offered by Augusta University through your own, personalized student portal.  It is known as “myAugusta”.There are two ways you can get there: Each AU Online course will have a menu item at the top navigation bar. ...
Does AU Online provide any Counseling and Mental Health Services?

Yes. Your mental health is paramount. At Augusta University, we provide a plethora of services designed to nurture your mental well-being. These services are exclusively curated for our enrolled students, ensuring a secure and inclusive ambiance conducive to holistic wellness. Please visit the Co...
How and when do I submit a Student Health Insurance Waiver?

Here are some links that can assist you with the process:  Applying for a Health Insurance Waiver Available Insurance Plans Student Health Services Contact Information
How do I pay my tuition bill?

There are several options for you to pay your tuition bill at Augusta University.  Please visit the Augusta University Bursar's website for details. If you need to speak with someone in the Bursar's Office, you can reach them at 706-737-1767.
How do I upgrade my GaPSC certificate?

Please see correspondence from the GaPSC regarding upgrades as it is the responsibility of the educator, unless it is a new field or initial certification."Once the educator completes the program, the educator must apply to upgrade their certificate. The only time the process is different is if t...
How do students use the Turnitin reports?

Students View in TurnItIn
Student - What do I do if I was dropped for not submitting work during the first 3 days of the course?

Contact your instructor. AUO courses have assignments due during the first 3 days. Missing 1/2 a week in an 8 week course is equivalent to missing a week in a 16 week course. Your instructor may be able to have you enrolled in the course again if it does not negatively impact your chances of succ...
Student - How do I add a slide to a VoiceThread?

VoiceThread made a change to the icons on October 28, 2024. The new icon for adding a slide is an upload icon on the bottom right.